Privacy Policy

Pin-Up is committed to protecting the personal data of its users. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your data. By using our services, you acknowledge and consent to the processing described herein. We may update this Policy from time to time; material changes will be communicated through our platforms and the continued use of our services constitutes consent to the revised terms.

Information We Collect

• Personal identifiers: full name, date of birth, and any name changes relevant to your account.
• Contact information: email address, telephone number, and any other communications details you provide.
• Account information: username, account number, betting history, transaction history, and other activity data related to your use of the services.
• Financial information: deposits, withdrawals, payment methods, bank statements or receipts reasonably required to process payments and detect fraud.
• Technical and usage data: IP address, device identifiers, browser and device type, language preferences, geolocation (where permitted), logs, and analytics data related to your interactions with the services.
• Identity verification materials: documents reasonably requested to verify identity and comply with regulatory requirements (e.g., government-issued ID, proof of address).
• Communications data: records of correspondence with our support channels, chat transcripts, and feedback provided through surveys or forms.
• Marketing preferences: information you provide regarding your consent or opt-out choices for promotional communications.
• Additional data: information you voluntarily provide in surveys, promotions, or account settings.

How We Use Your Information

• Operate and administer the services, including processing bets, transactions, deposits, and withdrawals.
• Verify your identity and comply with Know Your Customer (KYC) and Anti‑Money Laundering (AML) requirements.
• Provide customer support and manage your account, including security and risk assessments.
• Communicate information about your account, service updates, and regulatory or legal notices.
• Detect, investigate, and prevent fraud, abuse of the terms, and other unlawful or unauthorized activities.
• Perform data analytics, market research, and statistical analysis to improve, optimise, and personalise the services.
• Offer marketing and promotional materials where you have provided valid consent or where permitted by law; you may opt out as described in the Marketing Communications section.
• Meet legal and regulatory obligations, including reporting to competent authorities as required by applicable law.

Legal Bases and Compliance

• We process data to fulfill contractual obligations and to provide the services you request.
• We process data to comply with legal and regulatory obligations, including KYC/AML requirements and gambling regulations.
• We rely on legitimate interests for security, fraud prevention, and service improvement, provided such interests are not overridden by your rights.
• Where required by law, we process data with your consent, such as for certain marketing activities.

Marketing Communications

We may send you promotional information about our products, services, and promotions, including offers from carefully selected partners, where you have consented or where such communications are permitted by law. You may opt out of marketing communications at any time through your account settings or by contacting our support channels. Even if you opt out, transactional messages related to your account and ongoing services will continue to be sent as necessary. By accepting any prize or winnings, you may also be acknowledged in promotional materials in accordance with applicable law, unless you opt out where required.

Cookies and Tracking Technologies

We use cookies and similar technologies to manage sessions, remember preferences, and analyze site usage. Types include: strictly necessary cookies (essential for secure areas and transactions), session cookies (for the duration of your visit), persistent cookies, and analytics cookies. We may also use third-party cookies for advertising and marketing purposes. You may configure your browser to decline cookies, but some features may be unavailable. We provide guidance within the platforms to manage Flash cookies where applicable. Declining cookies may affect certain interactive features.

Data Sharing and Recipients

We may disclose your information to:

• Within our corporate group and to service providers (e.g., payment processors, hosting, IT support) to operate the services in accordance with contractual protections.
• Regulators, law enforcement, and other authorities as required by applicable law or regulatory obligations.
• Advertising, analytics, and marketing service providers to the extent you have given consent or where otherwise legally permissible.
• Third parties in connection with corporate transactions, such as a merger or sale of assets, where successor entities assume the rights and obligations of this Policy.

We do not sell personal data to third parties. Any data disclosed to third parties will be limited to what is reasonably necessary to achieve the stated purposes and will be governed by appropriate data protection agreements.

International Transfers

Your data may be processed in jurisdictions outside your location, including locations with differing data protection laws. We implement safeguards to protect your information in accordance with applicable data protection laws, including contractual clauses and other standard safeguards, and we require our processors to protect your data to the same standard described in this Policy.

Data Security

We implement technical and organisational measures to protect your data, including encryption of data in transit and at rest, access control, secure servers, and routine monitoring for security incidents. Our personnel with access to personal data are bound by confidentiality obligations and trained in data protection and privacy practices.

Data Retention

We retain personal data for no longer than necessary to fulfil the purposes described in this Policy, to comply with legal obligations, and to resolve disputes. When an account is closed, data may be retained for a period required by applicable laws or regulations or as needed to enforce agreements or protect vital interests.

Protection of Minors

Our services are not directed at individuals under the age of eighteen (18) or the lawful age in the relevant jurisdiction. If a minor’s information is collected with or without intent, we will purge the data promptly and take steps to prevent further collection or use.

Your Rights

You have rights relating to your personal data, including:

• Access: obtain confirmation of whether we process your data and obtain a copy of the data.
• Rectification: correct inaccuracies in your data.
• Erasure: request deletion where permitted by law.
• Restriction: request limitation of processing under certain circumstances.
• Portability: receive your data in a structured, commonly used format and transmit to another controller where feasible.
• Objection: object to processing based on legitimate interests, direct marketing, or processing for certain purposes.
• Withdraw Consent: withdraw consent where processing is based on consent.

To exercise these rights, please use the account tools or contact our support channels. We will respond in accordance with applicable law and strive to complete requests promptly, subject to verification requirements and legitimate interests.

Third-Party Practices and Social Features

Our platform may include features that integrate with third-party services (e.g., social tools). Data shared through such features is governed by the privacy policies of the respective third parties. We implement reasonable safeguards to limit data sharing to what is necessary for these features to operate.

Policy Changes

We may update this Privacy Policy from time to time. When changes are material, we will provide notice on the platforms or by other reasonable means. Your continued use of the services after such changes constitutes acceptance of the updated Policy.

Contact and Data Protection

If you have questions about this Privacy Policy or wish to exercise your rights, contact our designated data protection or compliance channels through the support options available within the platform. We will respond in accordance with applicable laws and regulations.